Industries · Logistics

Fewer status calls and cleaner paperwork for every consignment

Name: AksharAI
Brand: AksharAI
Price: 7500 INR

Transporters, 3PLs and freight forwarders handle a steady stream of documents and phone calls: proof of delivery, e-way bills, freight invoices, customers asking where their load is. AI reads these documents, matches them and answers status questions from your tracking data. Dispatchers and operations managers still decide routes, rates and exceptions.

Book a demo See the agents

A heavy goods truck on a highway in India

Where agents help

Five places to start in logistics

Shipment status answers

Support agent

Customers ask on WhatsApp or email where a consignment is, and the agent replies from your TMS and GPS data. Delays and damage reports go to the operations desk.

Proof of delivery capture

Document extraction agent

Photos of signed PODs and LRs from drivers are read, matched to the trip and filed, and unreadable or unsigned copies are flagged before billing.

Freight invoice matching

Invoice matching agent

Invoices from fleet owners and carriers are checked against the agreed rate, trip records and detention charges, and differences go to the accounts team.

Customer billing follow-ups

Approval reminder agent

Bills awaiting customer approval or with disputed lines are tracked, and reminders go to the right contact on a schedule your team sets.

Rate and lane lookups for sales

Sales copilot

The sales team asks for past rates on a lane or the terms agreed with a customer, and gets the answer from contracts and past quotes before quoting again.

Watch one at work

The support agent in a working day

Answers routine order questions on WhatsApp and hands the rest to your team

About the support agent

AksharAI / assistant

AksharAIShipment status on WhatsApp, 12 Oct 2026SearchAK

Shipment status on WhatsApp, 12 Oct 2026

LR 58217, Bhiwandi to Indore. Where is the truck now?
LR 58217 left Bhiwandi at 06:40 today. Last GPS point: near Dhule at 11:15. Expected at the Indore warehouse tomorrow morning.
Two cartons were damaged on the last load. Who do I tell?
Sorry about that. Please send a photo and the LR number. I will open a claim with the operations desk.
Damage report opened for LR 58164 and assigned to the operations desk.

Representative screen with sample data. Client screens stay private.

Step 1Customer writesWhatsApp, web, email
Step 2Intent understoodIn their language
Step 3Answer from your dataOrders and policies
Step 4Handover if neededWith full context
Step 5Closed and loggedWith sources

An example scenario

A 3PL in Bhiwandi answering status calls

A warehousing and transport company in Bhiwandi gets dozens of calls a day from customers asking about loads. An agent on WhatsApp reads the trip status from the TMS and replies with the last location and expected delivery. When a truck is late or a driver reports a problem, the agent tells the customer that operations will call back, and the ops desk gets the case with the trip details already filled in.

Illustrative example. It describes no real customer.

Data and rules to respect

Driver and consignee phone numbers and addresses are personal data under the DPDP Act. Share them only with the people handling that trip, and delete them on schedule.
E-way bills and GST invoices are tax records. The agent can read and check them, and a person approves any correction.
Location data from drivers' phones needs a clear purpose and their consent. Use vehicle trackers where possible.
Customs and cross-border documents are reviewed by your licensed customs broker. The agent prepares and checks, it does not file.

A plain summary for general guidance. Your counsel gives legal advice and decides how these apply to you.

Questions

From logistics teams

Our drivers send photos of PODs on WhatsApp. Can the agent read those?

Yes. It reads photos and scans, including handwritten entries where they are clear. Anything it cannot read with confidence is sent to a person to check.

Does it connect to our TMS?

AksharAI connects through APIs and database adapters. If your TMS is an older system without an API, our team can build a connector on 2good terms.

Will it change routes or rates?

No. It reports and prepares. Routing, rates and dispatch decisions stay with your operations team.

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